A: Yes, provided your qualifying rental included the correct Promotion Code and/or CDP number and qualified under the promotion.
Q: Can I earn credit in my frequent traveller program for my spouse's or travelling companion's rental?
A: No, the name on the Rental Agreement and the name on the frequent traveller account must match. Otherwise, credit will not be given for the Hertz rental.
Q: Can I receive credit in more than one frequent traveler program for the same Hertz rental?
A: No, each rental may earn credit in only one frequent traveler program. This includes, but is not limited to, airlines, hotels, or Hertz #1 Awards.
Q: Can I redeem frequent traveller credits for Hertz rentals?
A: Yes, some of our partners do offer Hertz car rental awards for free days or discounted rentals. Check with your frequent traveller program for details. Frequent traveller credit may not be earned on rentals when using these types of awards.
Q: Can my frequent travel number(s) be stored in a profile?
A: Frequent travel numbers are not stored in Hertz #1 Club profiles. However, when booking reservations on Hertz.com, you may store your frequent travel numbers in an on-line profile. Please note that these numbers will not automatically carry over to a reservation. To ensure you receive frequent travel credit when booking on-line, click on the appropriate circle next to either None, Airline, Hotel/Other, or Hertz #1 Awards in the "HOW" section of the reservation process. Once you have selected your choice, please indicate the frequent travel number you choose to use for the reservation being booked. For all other reservations, please provide your frequent travel number to the Hertz reservation agent or to the third party booking your reservations.
Q: Do all rentals qualify for credit?
A: No, the rentals that do not qualify for frequent traveller credit include, but are not limited to discount plans, special promotions, awards, vouchers, travel industry rates, wholesale tour packages, insurance/dealer replacement, promotional rates, or any group travel. In addition, reservations placed on hotwire.com and priceline.com do not qualify for frequent travel credit. Please note that not all Hertz locations participate in every frequent traveller program and some of our airline partners require a flight in conjunction with the Hertz rental to qualify for credit. Program restrictions may be found on each respective partner page.
Q: How can I earn frequent traveler credit for Hertz rentals?
A: Include your frequent traveler membership number on each reservation. If the rental qualifies for credit, the appropriate information will be forwarded to the respective frequent travel partner. The partner will post credit for qualifying rentals to your account within approximately 6 to 8 weeks from your rental return date. If your frequent travel number was not indicated on your reservation or rental, you may request retroactive credit to be processed on past rentals. The time limit varies by frequent traveler program. You can access your program's requirements or limitations by clicking here. To receive your retroactive frequent traveler credit, you may print our online request form or you can e-mail us directly.
Q: When I provide my frequent traveller membership number do I need all of the digits including the leading zeros?
A: Yes, every digit is part of your membership number.
A: Unless you have previously provided consent, your personal data has not been shared with any companies other than Hertz, its affiliates and licensees for marketing purposes.
Q: How can I request to be removed from your e-mail list, as a #1 Club Gold Member?
A: You may have received an unsolicited commercial e-mail to advise you of your ability to provide your e- consent to Hertz. Hertz will not send you any future offers, unless you opt-in to receive Hertz' and/or our marketing partners' special offers on your # 1 Club Gold profile at hertz.com.
Q: How can I request to be removed from your e-mail list, as a #1 Club Member?
A: You may have received an unsolicited commercial e-mail to advise you of your ability to provide your e- consent to Hertz. Hertz will not send you any future offers, unless you opt-in to receive Hertz' and/or our marketing partners' special offers on your # 1 Club profile at hertz.com. Further, unless you have previously provided consent, your personal data has not been shared with any companies other than Hertz, its affiliates and licensees for marketing purposes.
Q:Can I take the seats out of a Hertz van?
A: Sorry, all seats must remain in the van.
Q: Can I tow with a Hertz car?
A: No. Towing is a violation of the rental agreement and is not permitted under any circumstances.
Q: Can anyone other than myself drive the car?
A: Rental requirements may vary by country. Please review this information in the "Locations, Cars and More" section. Select "Qualifications & Requirements," select your destination or enter in the appropriate airport location/code, and then click on, "Driver's License." If you still need assistance please contact your local Hertz Reservations Office for assistance.
Q: What happens if I drop the car at a different location than where I indicated?
A: When you change the return location a higher rate may apply. Please contact your local Hertz Reservations Office for details.
Q: What happens if I return the car late?
A: Late returns can affect the type of rate assigned to the rental. In most cases, returns of less than 1 hour late will not be charged extra hours. Returns 61 minutes late or later will be charged extra. A late return of 3 hours or more will usually result in charge of another day.
Q: What if I have a problem with the car?
A: Hertz can provide Emergency Roadside Assistance 24 hours a day, 365 days a year. Just call and a representative of the Hertz Emergency Roadside Assistance Center will make arrangements for you to be on your way as quickly as possible.
Q: What is the policy on off-road driving?
A: Generally, Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is a violation of the rental agreement.
Q: What qualifies as a "weekend" rental?
A: Generally, rentals picked up beginning Noon on Thursday through Noon Sunday qualify for the weekend rate, provided the rental is kept over a Saturday night. There are, however, some exceptions to the Saturday night keep rule and extra day charges do apply for any rental not returned by end of day Monday.
